Terms of Use

Terms of Use


Signpost International is taking action against poverty at home and abroad. Our vision is to see an equitable world where poverty and injustice are eliminated, people thrive and communities flourish. For more details about our history, see ‘Our Story’.

Everything we do at Signpost International is underpinned by our faith and our values. We believe in the inherent worth of each human being, and so exist to help people in need, not taking into account any other factors such as ethnicity, faith, or lack of it: our aim is to support people as they strive towards independent lives and fulfilled potential.

We value everyone who engages with Signpost International and are part of the Signpost family. We do all that we can to protect your privacy and make sure that we keep your personal data safe.

This privacy policy explains how we collect data, how we store it and how we use it. If you have any questions or feedback, please don’t hesitate to get in touch. Call us on 01382 504033 or email us at enquiries@signpost-international.org

For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to Signpost International. ‘You’ or ‘your’ refers to any individual engaging with Signpost International.


What information do we collect?


We collect contact information each time you engage with us, whether this is by giving a donation, emailing or writing to us, buying a ticket for an event or applying for a job.


Through our website

We collect non-personal data such as details of pages visited, and links clicked or downloaded.


What do we do with it?

We may use the personal data that we collect to:

  • Keep you up to date about Signpost’s projects and stories (typically mailed twice a year)
  • Ask for financial or non-financial support e.g. prayer (typically mailed three times a year)
  • Process donations given to us and to claim gift aid (if applicable)
  • Provide any requested information or response to job applications
  • Keep records of any past communications you have had with us
  • Classify supporters by location or by the types of projects you are interested in



If you are a new supporter of Signpost International, joining us on or after the 25th of May 2018, we will process and use your personal data based on the consent you provide us. Please see the section below called ‘Your preferences’ to read about how you can give or make a change to your consent.


Legitimate Interest

If you began supporting Signpost International before the 25th of May 2018, we may continue to contact you via post or email where we have a legitimate interest to do so. For example, if you have donated to Signpost International or expressed an interest in our work, we may continue to send you information about our projects. If you have previously asked us to stop using your personal data, we will continue to respect your preferences.


How do we store your information?

We will keep your personal data only for as long as we consider it necessary for our activities, on a secure, password-protected system.  

We retain details of donations for 6 years as required by HMRC.

If you have any questions about our policy about data retention, please contact us by email to enquiries@signpost-international.org or via post to:


Signpost international

The Signpost Centre

Lothian Crescent






The Signpost International website uses “cookies” to help improve your online experience.  A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

Cookies are uniquely assigned to you (the visitor) and can only be read by a web server in the Signpost International domain that issued the cookie to you. None of the cookies on our website collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the Signpost International web site. We collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the website wherever possible.

The Signpost International website does collect some personal/identifiable information but this is always done through asking you the user to enter details such as your email address. We will never capture personal information without making you aware first.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Signpost International services or website.




All data and records held by Signpost International will be controlled by the relevant department and will be created, stored and disposed of in line with the organisation’s records management guidelines and procedures. We ensure that we have in place all the technical controls to protect any personal data you provide and that it is fairly and lawfully processed. We also will never pass on anyone’s details. 


Credit / Debit Card Security

We do not store your debit or credit card details once you have processed a donation to us. All card details are securely destroyed once your donation or payment has been completed.

We hold bank details on standing order forms for six years as per tax and accounting requirements.  


Your preferences

You can change your preferences on how we contact you at any time. We give you the option to be contacted by us through post or email or both.  If you would like to change your preferences, please call us at 01382 504033 or email us at enquiries@international.org

We do appreciate it if you can contact us to let us know if there is a change in your personal data. You can do so by contacting us in the same way as mentioned above.

You have the right to ask us to erase your personal data or to ask us to stop contacting you through email, post or both. You can do so by emailing us at enquiries@signpost-international.org or by writing to us at:


Signpost International

The Signpost Centre

Lothian Crescent




Coronavirus – NHS Scotland Test and Protect

For the health and safety of the visitors and staff at our premises, we are recording the name and contact details of everyone who enters to support NHS Scotland’s Test and Protect. This information will be used to enable NHS Scotland to contact you should you have been in the premises around the same time as someone who has tested positive for coronavirus. Contacting people who might have been exposed to the virus is an important step in stopping the spread.

The purpose for which we are processing your personal data is to assist with NHS Scotland’s Test and Protect strategy in relation to the coronavirus public health epidemic. This will involve the gathering and, when necessary, the sharing of information with NHS Scotland as the responsible body for Test and Protect. Your data will not be used for any other purpose.

In order to assist in the containment of the virus, we will only share your data when it is requested directly by NHS Scotland.  This will only be in the unlikely event there is a cluster of coronavirus cases linked to the venue. Information will be transferred securely to NHS National Services Scotland who will use the data to contact trace those who were in the establishment at the same time as the positive case, and will provide guidance and support to those who may be advised to self-isolate.

Read further information on the NHS Scotland Test and Protect strategy on the NHS website.

Type of data collected

Along with the date and time of your arrival and departure, we will collect the following personal data if applicable:

  • your name


  • contact telephone number

If you do not have a telephone number, you have the option to provide:

  • a postal address


  • an email address

Customer health information will not be requested or stored.

Lawful basis for collecting this data

Under data protection law, GDPR Article 6(1), we have a number of lawful bases that allow us to collect and process personal information. In this case, the lawful basis for processing your data is legitimate interests’.

Broadly speaking ‘legitimate interests’ means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

Our legitimate reason for processing your data is to assist with NHS Scotland’s Test and Protect strategy in relation to the coronavirus public health epidemic.

Before sharing any information we will carefully consider and balance any potential impact on you and your rights.

Data retention period

Your personal data will be retained only for the purposes stated in this privacy notice and will be held by us for no more than 3 weeks (21 days).

All personal data will be held and disposed of in a safe and secure manner.

Our rights

As defined in the data protection law, GDPR Article(s) 12-23, you have the following rights:

  • the right to be informed about the collection and use of your personal data. This is outlined above.
  • the right to erasure.If at any point within the 21 days after your visit you decide you’d like us to delete the personal data you provided, please advise us and we will delete all information related to you.
  • the right to objectto us processing your personal data. If you do so, we will delete all the personal data we hold in relation to you.
  • the right to rectification. If the information held is in any way incorrect, you can contact the data controller and request that the information be rectified.

In certain circumstances exemptions to these rights may apply. Further information is available on the Information Commissioner’s Office website.

Complaint procedure

If you consider that your personal data has been misused or mishandled by us, you can raise this with the data controller. In this instance, the data controller is the manager of this venue.

If you remain dissatisfied you can make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at:

Information Commissioner’s Office Wycliffe House
Water Lane
Cheshire SK9 5AF

Telephone: 0303 123 1113
Email: casework@ico.org.uk

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.



We welcome your feedback or questions about this Privacy Policy or any of our communications. Please send this by email to enquiries@signpost-international.org or by writing to:


Signpost International

The Signpost Centre

Lothian Crescent