Terms of Use

Terms of Use


Signpost International is taking action against poverty at home and abroad. Our vision is to see an equitable world where poverty and injustice are eliminated, people thrive and communities flourish. For more details about our history, see ‘Our Story’.

Everything we do at Signpost International is underpinned by our faith and our values. We believe in the inherent worth of each human being, and so exist to help people in need, not taking into account any other factors such as ethnicity, faith, or lack of it: our aim is to support people as they strive towards independent lives and fulfilled potential.

We value everyone who engages with Signpost International and are part of the Signpost family. We do all that we can to protect your privacy and make sure that we keep your personal data safe.

This privacy policy explains how we collect data, how we store it and how we use it. If you have any questions or feedback, please don’t hesitate to get in touch. Call us on 01382 504033 or email us at enquiries@signpost-international.org

For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to Signpost International. ‘You’ or ‘your’ refers to any individual engaging with Signpost International.


What information do we collect?


We collect contact information each time you engage with us, whether this is by giving a donation, emailing or writing to us, buying a ticket for an event or applying for a job.


Through our website

We collect non-personal data such as details of pages visited, and links clicked or downloaded.


What do we do with it?

We may use the personal data that we collect to:

  • Keep you up to date about Signpost’s projects and stories (typically mailed twice a year)
  • Ask for financial or non-financial support e.g. prayer (typically mailed three times a year)
  • Process donations given to us and to claim gift aid (if applicable)
  • Provide any requested information or response to job applications
  • Keep records of any past communications you have had with us
  • Classify supporters by location or by the types of projects you are interested in



If you are a new supporter of Signpost International, joining us on or after the 25th of May 2018, we will process and use your personal data based on the consent you provide us. Please see the section below called ‘Your preferences’ to read about how you can give or make a change to your consent.


Legitimate Interest

If you began supporting Signpost International before the 25th of May 2018, we may continue to contact you via post or email where we have a legitimate interest to do so. For example, if you have donated to Signpost International or expressed an interest in our work, we may continue to send you information about our projects. If you have previously asked us to stop using your personal data, we will continue to respect your preferences.


How do we store your information?

We will keep your personal data only for as long as we consider it necessary for our activities, on a secure, password-protected system.  

We retain details of donations for 6 years as required by HMRC.

If you have any questions about our policy about data retention, please contact us by email to enquiries@signpost-international.org or via post to:

Signpost international

The Roundhouse

Lothian Crescent






The Signpost International website uses “cookies” to help improve your online experience.  A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

Cookies are uniquely assigned to you (the visitor) and can only be read by a web server in the Signpost International domain that issued the cookie to you. None of the cookies on our website collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the Signpost International web site. We collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the website wherever possible.

The Signpost International website does collect some personal/identifiable information but this is always done through asking you the user to enter details such as your email address. We will never capture personal information without making you aware first.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Signpost International services or website.




All data and records held by Signpost International will be controlled by the relevant department and will be created, stored and disposed of in line with the organisation’s records management guidelines and procedures. We ensure that we have in place all the technical controls to protect any personal data you provide and that it is fairly and lawfully processed. We also will never pass on anyone’s details. 


Credit / Debit Card Security

We do not store your debit or credit card details once you have processed a donation to us. All card details are securely destroyed once your donation or payment has been completed.

We hold bank details on standing order forms for six years as per tax and accounting requirements.  


Your preferences

You can change your preferences on how we contact you at any time. We give you the option to be contacted by us through post or email or both.  If you would like to change your preferences, please call us at 01382 504033 or email us at enquiries@international.org

We do appreciate it if you can contact us to let us know if there is a change in your personal data. You can do so by contacting us in the same way as mentioned above.

You have the right to ask us to erase your personal data or to ask us to stop contacting you through email, post or both. You can do so by emailing us at enquiries@signpost-international.org or by writing to us at:

Signpost International

The Roundhouse

Lothian Crescent





We welcome your feedback or questions about this Privacy Policy or any of our communications. Please send this by email to enquiries@signpost-international.org or by writing to the address above.